About Us

We offer end-to-end customer management solutions that deliver real business value and results

We offer immediate short and long term insurance cover that provides peace of mind for our loved ones. Our product offering is easily obtainable, affordable and user-friendly.

We are an authorised financial services provider and is regulated by the Financial Services Board.

OUR CORE SERVICES

  • Human Capital/Staffing

  • Call Volume Capacity

  • Voice Logging

  • Time Period

  • Average Handling Time

  • Service Level

  • Target Answer Time

  • Shrinkage

  • Quality Assurance

  • Call Reporting/Ticketing

  • Value Proposition

    • Service Offering...

      Our multitude of skills range from sales, client care, retention and claims. Not only do we offer a unique opportunity to improve on the bottom line but we also offer the after sales service that allows for a fruitful and sustained business relationship. Our strength lies in our ability to take a holistic view of the customer journey and assist accordingly.

    • Service Offering

      Responsive contact center, manned to withstand high call volumes With minimal to zero down time State of the art VOIP, PABX and A.I based systems to ensure a seamless logging and response process from sale to claim stage, built to minimise down time. One stop shop, first call resolution policy and assured accountability.

    • Contact Center

      Our contact center features high end and effective communication apparatus, Our Artificial intelligence system identifies incoming caller’s number and automatically links to client’s profile, streamlining the identification process. Our operational efficiency decreases waiting time for clients, ensuring a seamless and user-friendly experience with the service provider. Our team comprises high calibre individuals with relevant, industry specific qualifications and experience, i.e. FAIS, RE, KYC and TCF accredited.

    • Product Offering

      We provide valued short-term insurance solutions for your loved ones in times of need. We offer extensive legal, funeral and hospital cover to end users making the cost of living in today’s tough economic times bearable and easier on our client’s pockets We know how important it is to get the design right from the start.  That is why we’re able to offer an end-to-end solution that takes care of the design, build and operation of our product offerings